Cookie Policy

Last updated: January 1, 2025

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites remember information about your visit, making your next visit easier and the site more useful to you. This Cookie Policy is governed by Canadian privacy laws and applies to users in Toronto, Ontario, Canada and worldwide.

2. How We Use Cookies

SilentCanary uses cookies and similar technologies to:

  • Keep you signed in to your account
  • Remember your preferences and settings
  • Analyze website usage and performance
  • Provide personalized content and features
  • Prevent fraud and improve security
  • Deliver relevant advertisements (where applicable)

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function and cannot be switched off. They include:

  • Session cookies: Keep you logged in during your session
  • Security cookies: Help protect against fraudulent activity
  • Load balancing cookies: Distribute site traffic efficiently

3.2 Performance Cookies

These cookies help us understand how visitors interact with our website:

  • Analytics cookies: Collect information about page views and user behavior
  • Error tracking cookies: Help us identify and fix website issues
  • A/B testing cookies: Allow us to test different versions of our site

3.3 Functional Cookies

These cookies enable enhanced functionality and personalization:

  • Preference cookies: Remember your settings and choices
  • Language cookies: Remember your preferred language
  • Theme cookies: Remember your display preferences

3.4 Targeting Cookies

These cookies may be used to deliver relevant advertisements:

  • Advertising cookies: Track your interests for targeted ads
  • Social media cookies: Enable sharing on social platforms

4. Third-Party Cookies

We may allow trusted third parties to place cookies on our website for the following purposes:

4.1 Analytics Services

  • Google Analytics: Website traffic and user behavior analysis
  • Hotjar: User experience and heatmap analysis

4.2 Payment Processing

  • Stripe: Secure payment processing and fraud prevention

4.3 Customer Support

  • Intercom: Live chat and customer support features

5. Cookie Duration

Cookies can be classified by how long they remain on your device:

5.1 Session Cookies

These cookies are temporary and are deleted when you close your browser. They typically include:

  • Login session management
  • Shopping cart contents
  • Temporary preferences

5.2 Persistent Cookies

These cookies remain on your device for a set period or until you delete them. They include:

  • Remember me login cookies (up to 30 days)
  • User preferences (up to 1 year)
  • Analytics data (up to 2 years)

6. Managing Your Cookie Preferences

6.1 Browser Settings

You can control cookies through your browser settings. Most browsers allow you to:

  • View cookies stored on your device
  • Delete specific cookies or all cookies
  • Block cookies from specific sites
  • Block all cookies
  • Set notifications when cookies are sent

6.2 Browser-Specific Instructions

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions

7. Impact of Disabling Cookies

Disabling cookies may affect your experience on our website:

  • You may need to log in repeatedly
  • Your preferences and settings may not be saved
  • Some features may not work properly
  • Website performance may be reduced

8. Mobile Device Identifiers

On mobile devices, we may use device identifiers and mobile advertising IDs for similar purposes as cookies. You can control these through your device settings:

  • iOS: Settings > Privacy > Apple Advertising
  • Android: Settings > Google > Ads

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting a notice on our website or sending you an email.

10. Contact Us

If you have any questions about our use of cookies, please contact us through our contact form.

Address: Toronto, Ontario, Canada

Cookie preferences: You can manage your cookie preferences at any time through your browser settings or by contacting us.
Note: Blocking essential cookies may prevent you from using certain features of our service.