Privacy Policy

Last updated: January 1, 2025

1. Introduction

SilentCanary ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our monitoring service. This policy is governed by the privacy laws of Ontario, Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, such as:

  • Account information: email address, username, password
  • Profile information: name, company, phone number
  • Billing information: payment details, billing address
  • Communication data: support requests, feedback, survey responses

2.2 Monitoring Data

When you use our monitoring service, we collect:

  • Canary configurations and settings
  • Check-in timestamps and status information
  • Alert preferences and notification settings
  • System performance and availability data

2.3 Technical Information

We automatically collect certain information when you use our service:

  • Log data: IP addresses, browser type, operating system
  • Usage data: pages visited, features used, session duration
  • Device information: device type, unique identifiers
  • Cookies and similar technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our monitoring service
  • Process transactions and send related information
  • Send technical notices, updates, and security alerts
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent or illegal activities
  • Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Payment processing (Stripe)
  • Email delivery services
  • Cloud hosting providers (AWS)
  • Analytics services

4.2 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activities
  • Protect the safety of our users or the public

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Employee training on data protection practices

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We will delete or anonymize your information when:

  • It is no longer needed for the original purpose
  • You request deletion (subject to legal requirements)
  • Your account is terminated
  • Required by applicable law

7. Your Rights

Under Canadian privacy law, you have the right to:

  • Access your personal information we hold
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to processing in certain circumstances
  • Withdraw consent where processing is based on consent
  • File a complaint with privacy regulators

8. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

9. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our service. You can control cookie preferences through your browser settings. For more information, see our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Significant changes will be communicated via email.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us through our contact form.

Address: Toronto, Ontario, Canada

You may also contact the Privacy Commissioner of Canada if you have concerns about our privacy practices.

Questions about your privacy? Please use our contact form for any questions or concerns.